Your dress will be ordered immediately once you have paid half the cost of your dress and you have been measured. We will discuss sizing and colourways with you.

Now you have placed your order you can hopefully relax knowing that you’re in the best hands and can focus on other details. If you would like to book in for an accessory appointment or to have bridesmaid styling or menswear please let us know – we would love to help complete The Look!

We will now inform your designer of your order including your wedding date and dress size and they will let us know when to expect delivery. If you would like, we can inform you of this date but please bear in mind that this is only an Estimated Date as gowns are imported so we are unable to be 100%.

One of the team will contact you once your dress has been made and delivered to collect the remaining balance. This can be done over the phone or in store – it’s completely up to you. You will then be able to come in store to try your dress on for the first time. 

If you choose our inhouse seamstress, ideally, we like to start fittings 2 months in advance pf your wedding date or if marrying overseas, your leave date. We will try to be as flexible as possible. If you do have any special requests, please let us know NOW so we can put in the request. Express fittings are sometimes possible, but may cost extra.

Its always and exciting and sometimes nervous moment the first time you try on your actual wedding dress and we just want you to enjoy every minute so try and leave any nerves or anxiety at the door- you’re in safe hands!

At your 1st fitting your dress will be at its 1st stage so any additional items or design changes will not have been done at this stage. These are started at your fitting when you are in your dress and not before.

Please bring your wedding shoes, as the hem will be adjusted (these must be your actual shoes and not shoes with a similar heel height). Failure to bring may result in additional fittings at an extra cost.

You will have at least 2 dress fittings. A 3rd or 4th fitting is sometimes needed if your dress has had a big alteration or if you have made bespoke changes to your dress. We ask at your first fitting that you try to maintain your shape and not change your dress size, shoes or lingerie. We do not advise over handling a couture dress so ask you to consider and respect our wishes. If you do, it may be at additional expense and at your own risk.

If you are wearing a low cut or backless dress you may be keen to buy adhesive cups or lingerie tape, but for most dresses we can use sew in cups. For pants we recommend seamless, skin toned barely their styles and do suggest buying a size or two bigger than normal as they will lay better and have no VPL.

When its time to collect your dress, we will hang your dress in an opaque, breathable dress bag. Everything would have been steamed a day prior to you collecting your dress. If you are marrying overseas then, if you wish, you may bring us a bridal box/ suitcase that we will pack your dress into. If you are doing this, or travelling afar, then you may want to repeat the steaming once you have reached your location. Look ahead and speak to your planner/venue or consider buying a portable steamer in preparation. 

Give us a call and we can recomend dry cleaners, use our seamtress for any repair work or we can put you in touch with gown preservation companies. 

We always want to spread-the-love at Coates Couture so please, please, please send us your photos and your photographers’ details so we can add you to our collection of Real-Life Brides on social media and website.

Please also tag us into any of your Instagram pictures, we are always so proud to see our brides in our wonderful dresses. #ccrealbride

From here on 'you' refers to the customer and 'us'/'we'/'our' refers to Coates Couture.

1. Upon placing your order with Coates Couture for a dress/2 piece detailed on order form, an agreed deposit of the total cost of the dress is payable by you (“the deposit”). We accept payment by debit/credit card or cash.

2. The deposit is non-refundable and cannot be transferred to other goods.

3. Any revisions to the order by you after payment of the deposit may result in additional charges which will form part of the total cost payable by you once the dress has arrived.

4. The dress will be delivered in a standard size overleaf unless it has been previously agreed by Coates Couture that the dress will be made to measure.

5. You will be contacted by us when your dress arrives into store and the balance will be immediately payable within the 6 months from the order date. 

6. Property in ownership to the dress will pass to you once you have made payment in full of the cost of the dress and any outstanding order revision charges requested at the time of order (or subsequently agreed with you) have been settled in full. At such time, the dress cannot be exchanged and you agree to take full responsibility for the dress.

7. Coates Couture will endeavour to inform you as soon as practicable if it is notified of a problem with the availability of the dress or any changes to the design. Coates Couture cannot guarantee delivery of the dress by a particular date or availability of a dress at the time of order.

8. Coates Couture reserves the right to charge interest on all overdue balances from the date upon which the payment becomes due until the date of payment at a rate of 4% above NatWest banks base rate from time to time.

9. Any fittings or alterations to the dress following the handover of ownership are optional and incur additional charges to the total cost of the dress.

10. Care needs to be taken when wearing, transporting and storing the dress. To avoid stains and tears that can occur with the delicate fabrics used Coates Couture are not liable for any issues that should arise with the dress once it has been altered and collected.

11. Due to fabric and materials used there may be variants of colours and tones from the store sample that you have tried. 

12. Coates Couture will not be responsible for any weight loss or weight gain/pregnancy. Any alterations or additional dress orders will be at the clients cost.

13. In case of a postponed/ cancelled event you will need to pay the balance and collect the dress. We do not offer refunds, exchange or credit. Storage may be available but charged for insurance. 

We at Coates Couture take privacy seriously, and would like all our brides to read our Privacy Notice which details how we store and manage your information. This notice will also describe the rights that you have with regards to your data.

The information that we collect;

We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, address, telephone,email, communications); comments, feedback, product reviews, recommendations, and personal profile for Bridal orders this will include personal measurements.

How we collect the information

When you conduct a transaction or book a service on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect your information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate our Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

How we store, use, share and disclose your personal information?

Our company website is hosted on the ionos.co.uk platform. ionos.co.uk provides us with the online platform that allows us to sell our services to you. Your data may be stored through ionos.co.uk data storage, databases and the general ionos.co.uk applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by ionos.co.uk and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Coates Couture never shares your information with third party companies without your direct consent.

How we like to communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Your rights;

You have the right to request the information that we hold on you, if this information is incorrect you have the right to have the information removed or corrected as you see fit.

How you can contact us to request, edit or remove your data.

If you would no longer like to hear from Coates Couture please email me directly at info@coatescouture.co.uk or you can write to us at:

Unit 2 Peacefield Buisness Park

Nickerson Way

Holton-Le-Clay

Grimsby

DN36 5HS

United Kingdom.

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Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.